Returns - Due to the nature of our products, we do not allow returns or refunds unless an item is defective, or we have made a mistake. If there was an issue made on our behalf, please email us with your name, order number and a photo within 4 days of delivery of your purchase. - Please note, we are not responsible for lost, stolen, damaged, or broken orders. - To file an insurance claim, go to USPS.com and enter your tracking number. They are normally quick about processing the claims. You must have a photo of any damage to the box and a photo that shows the shipping label for proof.

If you reside in the US, we are happy to supplement our shipping method to USPS Flat Rate boxes which may lower your shipping costs. So long as your order can fit in their box size options. to use this shipping method; or if you are unsure of which shipping method is best please reach out to us via our "Contact" page

Shipping - Please note that we do not ship daily. Orders can be expected to ship within 5-10 days with the exception of Preorders where you will receive shipping updates. You will receive a shipping confirmation email as soon as your order is scanned at the post office. - We are not responsible for lost, stolen, or damaged orders on behalf of the USPS. - We are happy to ship to most countries. If your country is not listed at checkout, please send us an email and we'll see what we can do for you! Reach out to us via our "Contact" page. Regarding customs, please know that your taxes and duties are not up to us, nor do we have any control over it.

- This question depends solely on which product you are using, your desired outcome, the level of dosage you take, product delivery method, level of consistency, & your individual health situation. - Some of our products work faster than others, like our salves and tinctures. Others work overtime, like teas & yoni steams; it may take up to 2 weeks to see results. typically, customers notice big changes after a 30-day span of consistent use. - Herbs work by nourishing our systems, building up in the body. They meet us where we are, and we must meet them where they are. They are not a magic fix. Give yourself time to adjust to the herb and make other changes in our habits and lifestyle to meet the herb where it is.

Although services & products are geared for overall Health and Wellness; They are not medically related, medical advice, substitutions for medical care or medication. We advise that clients/customers always involve their healthcare team in any services, recommendations, and products. CHHA team members are not medical professionals.

We do not use ANY artificial colorants or fragrances in any of our products.

Yes! we use organic and pesticide free herbs in our formulas.

This depends mostly on how they're made; For example, all tinctures, which are extracted into 100 proof grain alcohol, will have a much stronger shelf life than any food products or oil based products. TINCTURES: Up to three years but for maximum potency we suggest using within one year. SALVES: Due to the different waxes in salves, they can last up to two years depending on use. We really suggest only buying what you'll go through with in 1.5 years TEAS: Dried herbs can last a couple years but for maximum potency within one year.

We source our herbs from reliable sources that sustainably grow and ethically harvest organic high-quality plants

- We highly encourage all of our clients and customers to keep their healthcare team involved in any supplements and/or changes in their care. - A resource that tends to be overlooked is the use of calling your local pharmacy; you can call and see if there are any contraindications/ interactions between medications & supplements. - We recommend doing some research online or checking out an herb and drug interaction book. - Just a heads up, we can't legally give personalized advice about your specific prescriptions. So, it's up to you to dig into the details and make sure you're making safe choices. Your wellness is important to us!

No. our teas are caffeine free.

We are located in Pasadena, Maryland (Piscataway Conoy Nation); we currently do not have a store front to visit. However, we have our online store, local and online events, as well as pop up events around Maryland!

Our products have not been evaluated by the FDA. They are not intended to treat, cure or prevent any disease. Crunchyhippies Herbal Apothecary is not a medical facility, nor do they employ any medical doctors. Crunchyhippies Herbal Apothecary focuses on being an herbalist, herbal education, community empowerment and its clinical herbalism practice. The ideas discussed on this website do not constitute medical advice. The information given is not meant to diagnose, treat, or prescribe. It should be used to supplement, not replace, the advice of your physician or other trained healthcare practitioner. If you know or suspect you have a medical condition, are experiencing physical symptoms, or if you feel unwell, seek your physician's advice before embarking on any program or treatment. Using the information given on this website, you do so entirely at your own risk, and I, Natasha Espinet, nor Crunchyhippies Herbal Apothecary, accept liability if adverse effects are caused. No state or federal authority licenses herbalists in the United States. So this information is for educational purposes only. Everyone’s body is different, so the information given may or may not apply directly to you, but we do hope that it will give you some information to think about and research further. Good health is a personal decision and responsibility. The decision when considering any course of therapy, whether in a website, workshop, book, or prescribed by a physician is always yours to make. All classes, workshops, herbal consults, and circles by Natasha and Crunchyhippies Herbal Apothecary are not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. All classes, consults, workshops, and circles do not constitute, do not replace, and should not be construed as financial, legal, medical, psychiatric, psychological, or any other type of professional advice on any subject matter. If you require such advice, please consult a licensed professional. Natasha and Crunchyhippies Herbal Apothecary LLC is not responsible for the improper use, reactions, or results of how you use product or education given or received. Please consult your doctor or health care provider for any possible contraindications and/or interactions with current medications. Always inform your healthcare provider(s) if you are taking any herbal remedies or supplements and educate yourself thoroughly about herbs before any type of use. Use products and herbal practices at your own risk. By acknowledging this I absolve Natasha and Crunchyhippies Herbal Apothecary from any and all responsibilities.

Any and all medical history and disclosures made to Natasha & Crunchyhippies Herbal Apothecary are not disclosed to any 3rd party entity unless given permission by the client/customer. Any documents collected with personal medical information is kept in private for the safety and privacy of our customers and clients. Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.